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UPGRADe.PDX

Precision Longevity & Metabolic Medicine

Terms of use
Effective Date: 03-06-2026
Last Updated: 03-06-2026

1. Acceptance of Terms

By accessing or using the services provided by Upgrade Medical (“Company,” “we,” “our,” or “us”), including our website, patient portal, and communication systems, you agree to be bound by these Terms of Use.

If you do not agree to these Terms, you should not use our services.

2. Scope of Services

Upgrade Medical provides healthcare-related administrative services and communication tools, including:

  • Appointment scheduling and reminders

  • Patient communication via SMS, voice, email, push notifications, and portal messaging

  • General administrative and operational support

Our services are not intended for emergency medical situations. If you are experiencing a medical emergency, call 911 immediately.

3. No Medical Advice

All information provided through our services is for administrative and informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Always consult a qualified healthcare provider regarding medical concerns.

4. Patient Communications and Consent

4.1 Consent to Communications

By providing your contact information and selecting communication preferences, you expressly consent to receive communications from Upgrade Medical, including:

  • SMS/text messages

  • Voice calls (including automated or prerecorded messages)

  • Emails

  • Push notifications

  • Patient portal messages

Consent may be obtained through website forms, intake forms, portal settings, or other interactions.

Consent to receive communications is not a condition of receiving medical care where prohibited by law.

 

4.2 Types of Communications

Communications may include:

  • Appointment reminders and scheduling updates

  • Administrative or operational notifications

  • Care coordination messages

  • Account-related communications

  • Educational or informational content (where opted in)

Marketing or promotional messages will only be sent where explicit consent has been provided.

 

4.3 Message Frequency

Message frequency may vary depending on your interaction with our services.

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4.4 Opt-Out Rights

You may opt out of communications at any time:

  • SMS: Reply STOP

  • Assistance: Reply HELP

  • Email: Use unsubscribe link (if applicable)

Opting out may impact our ability to provide certain services.

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4.5 Opt-Out Rights

We may periodically re-confirm your consent to receive communications in accordance with applicable regulations and industry standards.

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4.6 Message and Carrier Disclosures

Standard message and data rates may apply.

Mobile carriers are not liable for delayed or undelivered messages.

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4.7 Messaging Infrastructure and Delivery

We utilize secure third-party communication platforms and webhook-based systems to deliver messages and manage communication workflows.

These systems may process limited data necessary for:

  • Message delivery

  • System functionality

  • Compliance requirements

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5. Privacy and Data Use

Your use of our services is also governed by our Privacy Policy.

We implement reasonable administrative, technical, and physical safeguards to protect information and comply with applicable laws, including HIPAA.

While we strive to protect your information, you acknowledge that electronic communications may carry inherent security risks.

6. User Responsibilities

You agree to:

  • You agree to:

  • Provide accurate and current information

  • Maintain confidentiality of your account credentials

  • Notify us of unauthorized access

  • Use services only for lawful purposes.

  • You agree not to misuse or disrupt our services.

7. Third-Party Services

We may rely on third-party providers to support our services, including communication delivery systems.

These providers are required to comply with applicable privacy and security regulations. We are not responsible for third-party services outside our control.

8. Service Availability

We do not guarantee uninterrupted or error-free service.

We reserve the right to modify, suspend, or discontinue services at any time without notice.

9. Limitation of Liability

To the fullest extent permitted by law, Upgrade Medical shall not be liable for:

  • Delayed or failed communications

  • Unauthorized access to data

  • Service interruptions or technical issues

  • Indirect or consequential damages

10. Disclaimer of Warranties

All services are provided “as is” and “as available” without warranties of any kind, express or implied.

11. Indemnification

You agree to indemnify and hold harmless Upgrade Medical and its affiliates from any claims arising from:

  • Your use of the services

  • Your violation of these Terms

  • Your violation of applicable laws

12. Compliance with Laws

You agree to comply with all applicable laws and regulations, including:

  • TCPA

  • CAN-SPAM Act

  • HIPAA (where applicable)

13. Modifications to Terms

We may update these Terms at any time. Updates will be posted with a revised effective date.

Continued use of services constitutes acceptance of updated Terms.

14. Governing Law

These Terms shall be governed by the laws of Oregon, USA.

15. Termination

We may suspend or terminate access to services at our discretion, including for violations of these Terms.

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